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IT Service Desk Agent

At DEKRA IT Nearshore Center we are looking for IT professionals with dedication and commitment to innovation. Do you want to be part of a constantly growing, innovative and multinational team? Come and work as an IT Service Desk Agent at DEKRA where we offer great benefits with opportunities to advance and develop in a team full of professionals.

What will you be doing:

  • technical assistance and support for incoming queries and issues related to DEKRA applications and DEKRA hardware (NB, PC, mobile phones and/or other typical user equipment)
  • Directly responding to queries (over the phone or over chat functions)
  • Walk staff and customer through problem-solving process
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other DEKRA systems
  • Run diagnostic programs to resolve problems
  • Support the user for install computers and computer peripherals
  • Providing suggestions for solutions into a knowledge base

We need someone who has:

  • Good English and German language skills for professional support of the DEKRA employees worldwide
  • Experience in 1st or 2nd level support (ideally in larger environments)
  • Good, broad-based IT knowledge, especially about Windows 10 and Office 365 (Outlook, SharePoint, Teams, Word, Excel, PowerPoint, Access) or SAP
  • Experience with as many of the following technologies as possible: virtualization, remote apps, active directory, networking, data protection, cloud infrastructure and cloud applications
  • Experience with ticket Systems (eg. ServiceNow)
  • Willingness to work at night and on weekends (only on-duty)

We need someone with the following soft skills/mindset:

  • Focus on quality and attention to detail
  • High self-motivation for continuous improvement
  • High Customer and Service mindset
  • Own motivation for further qualification
  • Team spirit and willingness to work in distributed teams

What is nice-to-have but not mandatory:

  • Knowledge of processes according to ITIL V3+

What we offer:

  • Long term career perspective
  • Opportunity to work in a modern office under flexible working conditions
  • Competitive salary and benefits
  • Cafeteria and performance orientated bonus
  • Training opportunities and continous professional developement
  • Health insurance
  • Travel allowance
  • Bilingual environment and international projects
  • Home office opportunity

Place of work: Budapest One Business Park (Budapest, XI.)

Start date: immediately