At DEKRA IT Nearshore Center we are looking for IT professionals with dedication and commitment to innovation. Do you want to be part of a constantly growing, innovative and multinational team? Come and work as an IT Service Desk Agent at DEKRA where we offer great benefits with opportunities to advance and develop in a team full of professionals.

What will you be doing:

• technical assistance and support for incoming queries and issues related to DEKRA applications and DEKRA hardware (NB, PC, mobile phones and/or other typical user equipment)
• Directly responding to queries (over the phone or over chat functions)
• Walk staff and customer through problem-solving process
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other DEKRA systems
• Run diagnostic programs to resolve problems
• Support the user for install computers and computer peripherals
• Providing suggestions for solutions into a knowledge base

We need someone who has:

• Good English and German language skills for professional support of the DEKRA employees worldwide
• Experience in 1st or 2nd level support (ideally in larger environments)
• Good, broad-based IT knowledge, especially about Windows 10 and Office 365 (Outlook, SharePoint, Teams, Word, Excel, PowerPoint, Access) or SAP
• Experience with as many of the following technologies as possible: virtualization, remote apps, active directory, networking, data protection, cloud infrastructure and cloud applications
• Experience with ticket Systems (eg. ServiceNow)
• Willingness to work at night and on weekends (only on-duty)

We need someone with the following soft skills/mindset:

• Focus on quality and attention to detail
• High self-motivation for continuous improvement
• High Customer and Service mindset
• Own motivation for further qualification
• Team spirit and willingness to work in distributed teams

What is nice-to-have but not mandatory:

• Knowledge of processes according to ITIL V3+

What we offer:

• Long term career perspective
• Opportunity to work in a modern office under flexible working conditions
• Competitive salary and benefits
• Cafeteria and performance orientated bonus
• Training opportunities and continous professional developement
• Health insurance
• Travel allowance
• Bilingual environment and international projects
• Home office opportunity

Place of work: Budapest One Business Park (Budapest, XI.)

Start date: immediately